We read all received emails and respond to those that deserve a response. The usual processing time for your request is 2 to 5 business days.
Who to Write To
- contact@finance.affilreviews360.com — General questions, suggestion of a neobank to evaluate
- corrections@finance.affilreviews360.com — Reporting outdated data (fees, rates, conditions) or factual errors
- privacy@finance.affilreviews360.com — Requests regarding your personal data (Law 25 Quebec, LPRPDE/PIPEDA, GDPR)
- presse@finance.affilreviews360.com — Request for citation, interview, media partnership
- partenariats@finance.affilreviews360.com — Financial service publisher wishing to present themselves (without editorial coverage commitment)
What We Don’t Handle
Requests related to technical support from a neobank should be addressed directly to the concerned neobank. We also don’t handle refund or account closure requests—these matters fall under each institution’s internal policy. Finally, we provide no personalized financial advice, as we are neither broker nor registered financial advisor with the AMF. Consult a registered advisor for your personal situation.
Complaint About a Neobank or Financial Service
Contact first the concerned neobank through its internal complaint management service. If unsuccessful, you may contact the Autorité des marchés financiers (AMF — Quebec’s financial markets authority) at 1-877-525-0337 or visit the website lautorite.qc.ca. Also consult our AMF Disclosure page for more details.
Response Commitment
Any legitimate request receives a response, even if it’s to decline. No incoming commercial request influences our editorial decisions.
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